Clear answers, considered support.
Where will Riimuki’s first collection be available?
Our first collection will launch later this year in Sweden, the Netherlands, Austria, and Germany. We are finalising our delivery partner to ensure every order arrives safely and beautifully. Details will be announced before orders open.
Will you ship to other countries?
Our initial focus is on Sweden, the Netherlands, Austria, and Germany. Depending on our delivery partner, customers in other European countries may also be able to order once we launch.
How can I be notified when Riimuki is available in my country?
You can join our email wait-list to be the first to know when your country becomes available for delivery, when orders open, and when new designs arrive.
When will deliveries begin?
Deliveries are planned to start later this year. We will share exact dates once production is complete and our delivery partner is confirmed.
What is your return and exchange policy?
You may return or exchange your Riimuki mug within 30 days of receiving it, provided it is unused and in its original condition. We want your experience to feel as considered as the mugs themselves.
What happens if my mug arrives damaged?
If your mug arrives damaged, contact us within 48 hours and we will arrange a prompt replacement or full refund.
What makes Riimuki mugs different?
Riimuki mugs are imagined in Finland and inspired by Nordic landscapes, both real and imagined. Each piece is high-fired stoneware, chosen for its density, chip resistance, and comforting heat retention. Our glazes are food-safe, lead-free, and made to last.
Are Riimuki mugs microwave and dishwasher safe?
Yes. Each Riimuki mug is crafted to be microwave- and dishwasher-safe, ready for everyday use while keeping its quiet elegance for years.
Why might my mug’s design look slightly different from the photos?
During firing, the printed artwork can shift slightly and colours can soften. These subtle variations make each mug unique.
Do the mugs stack safely?
Yes. Their slightly tapered profile allows secure stacking while still letting air flow between them.
Do you offer corporate or bulk gifting?
Yes. Riimuki mugs make thoughtful gifts for events and special occasions. We can provide tailored options, including presentation packaging and lead-time guidance.
Is the packaging recyclable?
Yes. Our box, paper cushioning, and soy-based inks are all curbside recyclable.
Will the first collection be restocked once it sells out?
Our first collection will be produced in limited runs. Some designs may return during its one-to-two-year lifespan. Join the wait-list on the product page to be notified.
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